Fostering a Learning Culture: Amica’s Leadership Development Initiatives

In order to sustain that longevity over another 100 plus years, we have to develop our internal talent so that we can continue to backfill future roles and build our bench strength for future roles.

Andy Storch recently hosted a thought-provoking discussion with Ryan Caldarone, who serves as the Director of Talent Development at Amica Mutual Insurance, on the Talent Development Hot Seat Podcast. Ryan shared insightful strategies for building a robust leadership program that not only reflects the company’s culture but also meets the unique needs of employees, managers, and the organization as a whole. Drawing from his experiences at Amica Insurance, here are actionable steps to create a successful leadership development program.

Develop Targeted Leadership Pathways

One of the key strategies Ryan highlighted is the importance of developing targeted leadership pathways. At Amica, these pathways are structured into leading self, leading projects, and leading others, each tailored to address distinct stages and responsibilities within leadership roles. To implement this approach effectively, organizations can start by identifying core competencies through workshops and collaborative sessions across various departments. These sessions help map out essential skills and knowledge needed for each pathway. Subsequently, structured development plans should be crafted, encompassing formal training, on-the-job exercises, and self-directed learning modules.

Align Stakeholders

Another critical factor in Amica's successful program is effective stakeholder engagement and communication. Ryan emphasized the necessity of involving business units in the program’s design and implementation phases to ensure transparency and inclusivity. Regular communication channels should be established to keep stakeholders informed about program details, progress updates, and available opportunities.

Promote a Culture of Learning and Development

Central to Ryan’s approach is promoting a culture of continuous learning and development that aligns with both employee aspirations and organizational objectives. This involves garnering collective support from employees, managers, and the organization itself to prioritize and champion developmental initiatives. Implementing career mentoring programs further enhances growth opportunities and encourages cross-departmental collaboration among employees.

Encourage Self-driven Learning

Encouraging self-directed learning plays a pivotal role in enhancing employee engagement. Organizations can leverage e-learning platforms like LinkedIn Learning to offer accessible and diverse learning resources. Providing guidance tools such as career development reference guides aids employees in navigating their learning journeys effectively.

Address and Overcome Common Challenges

Addressing challenges effectively is crucial for sustaining a successful leadership development program. Balancing developmental activities with daily work responsibilities can be managed by incorporating flexible learning schedules and maintaining minimal regulatory constraints, ensuring that programs remain practical and relevant.

Ensure Diversity and Inclusion within Programs

Ensuring diversity and inclusion within the program framework is imperative for its effectiveness. Amica emphasizes building diverse participant groups that encompass various socio-demographic backgrounds and work experiences, fostering a supportive learning environment where every participant feels valued and respected.

Encourage Continuous Learning and Reflection

Continuous learning and reflection are also integral components of Amica’s leadership development strategy. Implementing regular reflection opportunities allows participants to consolidate their learning and brainstorm innovative ideas for applying newfound knowledge. Open discussions further facilitate a collaborative learning culture where experiences and insights are openly shared and discussed.

In conclusion, creating an effective leadership development program requires meticulous planning, ongoing communication, and a culture that values growth and inclusivity. By adopting these strategies and insights gleaned from industry leaders like Ryan Caldarone, organizations can cultivate an environment where leaders are nurtured to reach their full potential.

For deeper insights into Ryan Caldarone’s approach and to learn more about how Amica Insurance is driving leadership development, listeners are encouraged to explore the full episode on the Talent Development Think Tank Podcast.

Ryan began his career with Amica in 2009 as an Associate Claims Adjuster and spent his first five years in Hartford, CT. Ryan also worked as a Sr. Claims Adjuster and as a Claims Supervisor in this location. In 2015, Ryan joined the Training and Development team as a Training Supervisor before transferring to the Claims Executive Department (CED) where he spent two years working on the Claims Compliance team. In 2018, Ryan was promoted to Associate Claims Examiner in the Claims Executive Dept. Ryan is currently the Director of Talent Development in Human Resources at Amica Mutual Insurance Co.

Ryan holds several certifications including, AIC, AINS, AIM, AIC-M, API, and SHRM-CP. Outside of work, Ryan is a passionate fan and participant of CrossFit, and enjoys spending time with his wife, Crystal and dog, Bruno.

Ryan Caldarone
Ryan Caldarone

Listen to the podcast episode here:

Join us at the Talent Development Think Tank Conference!

Screenshot 2024-06-17 at 10.46.29 AM

Tired of attending boring industry conferences?

Then make sure you grab your ticket for Talent Development Think Tank 2024.

It’s happening on November 6-7, 2024 at the Aloft Orlando Lake Nona. And it’s officially the Least Boring Talent Development Conference you’ll ever attend (and the most impactful).

Here’s why you need to be at Talent Development Think Tank 2024. You’ll get:

  • The latest industry trends/insights to help attract, develop and retain the best people in your organization
  • Examples of best practice and proven strategies so you get can results faster (and avoid common pitfalls)
  • Networking with industry peers, experts & thought leaders so you can build valuable connections that will help you excel in your current role (and your future career)

You’ll also hear from leading experts and thought leaders in the talent development space. Including Vayner Media’s Chief Heart Officer Claude Silver.

About Andy Storch

Andy Storch is an author, consultant, coach, speaker and facilitator on a mission to get the most out of life and inspire others to do the same. He is the author of the book, Own Your Career Own Your Life, which is designed to help professionals stop drifting and take control of their futures. Andy is also the host of three podcasts, including The Talent Development Hot Seat; Own Your Career; and My NFT Journey. He is the co-founder and host of The Talent Development Think Tank Conference and Community as well as the host of the Talent Development Virtual Summit. Andy has consulted and taught strategy, sales, leadership, finance, and innovation to business leaders all over the world including companies like Salesforce.com, Oracle, Google, Toyota, State Farm, Red Bull, Deloitte, EY, KPMG, HP, Sony, Cisco, Tiffany & Co and others. Andy holds an MBA from the University of Southern California’s Marshall School of Business where he served as President of the MBA program and a BS from the University of Florida (Go Gators!) His purpose is to love and support his family and to impact the world by inspiring people to stop drifting, take control and live life with Intention. He is a husband and father of two kids and lives in Orlando, Florida, USA.