In the latest episode of the Talent Development Hot Seat, Andy Storch sits down with Mariana Machado, a people and culture expert who shares her journey from Brazil to France, her experiences in learning and development, and her work in organizational transformation at IHG. Mariana’s story offers valuable insights into navigating cultural differences and integrating learning and development with business strategy. Here are actionable steps you can take to apply these lessons in your own organization.

Embrace Cultural Adaptation

Mariana Machado's story of moving from Brazil to France underscores the importance of adapting to new cultural environments. She initially faced challenges in learning French and adapting to the French work culture, but with perseverance and support from colleagues, she eventually overcame these obstacles. To help your team adapt, you should encourage language learning by offering language support programs to help employees overcome barriers. Recognize that familiarity with similar languages (i.e., Spanish or Portuguese) does not eliminate the need for formal learning. Additionally, foster a supportive environment by encouraging team members to support each other in their learning journeys. Peer support can significantly ease the adaptation process.

Understand Cultural Differences in Work Ethic

Machado highlighted the work ethic differences between Brazil and France, noting the high pressure to prove oneself constantly in Brazil compared to the job security in France. Understanding such cultural variations can be crucial for international teams. To manage these differences, promote a culture of security by creating a workplace where employees feel secure and valued. Address their fears and pressures proactively to improve job satisfaction. Maintain ambition and curiosity by encouraging continuous growth and curiosity, irrespective of the work environment. Stress the importance of personal ambition and staying inquisitive about one’s career and work.

Integrate Learning and Development with Business Strategy

Mariana stressed the importance of aligning learning programs with both HR and company strategy. To ensure your learning initiatives have a meaningful impact, connect learning with business goals by designing learning programs that directly support your company’s strategic objectives. Demonstrate how these programs can drive business success. Implement human-centric approaches by focusing on the human element in talent development. Personalize learning experiences and show employees how their growth benefits the organization.

Foster Career Ownership

Mariana moved proactively to create career development opportunities for herself. Encourage your employees to take similar ownership by promoting “squiggly careers.” Empower employees to take control of their career paths and provide them with resources and opportunities to explore different roles and skills within the organization. Encourage self-initiated development by inspiring employees to seek out growth opportunities independently. Offer guidance but emphasize that career advancement is a personal responsibility.

Encourage Cross-Cultural Understanding

Operating in an international context involves navigating diverse cultural attitudes towards career changes and job security. Mariana believes in helping employees overcome resistance to new experiences. Cultivate open-mindedness by encouraging employees to be open to new ideas and career paths. Provide platforms for sharing experiences and learning from different cultural perspectives. Support career transitions by facilitating smooth transitions through career coaching and mentoring programs. Help employees see the potential benefits of change.

By applying these principles gleaned from Mariana Machado’s insights, organizations can foster a more inclusive, growth-oriented, and culturally aware environment. Creating such a culture requires ongoing effort but can drive significant benefits for both employees and the business.

Be sure to listen to the full episode on the Talent Development Hot Seat Podcast!